Privacy Policy

Medical Pantry Limited | Privacy Policy

Medical Pantry Limited is committed to ensuring the proper management and protection of all personal information it collects in accordance with applicable privacy laws. This Privacy Policy outlines how we collect, use, store, and protect personal information provided by individuals interacting with us, including donors, volunteers, and other external stakeholders.
This policy applies solely to personal information that is collected from supporters, suppliers, volunteers, and other external parties that Medical Pantry Limited interacts with. It does not apply to employee records, which are governed by a separate policy.

1. Open and Transparent Management of Personal Information

Medical Pantry Limited is committed to being transparent about how we manage personal information. This Privacy Policy explains the following important information regarding the management of personal data:
  • The types of personal information we collect
  • The purposes for which we collect and use this information
  • How and when we disclose personal information
  • How you can access or correct the personal information we hold about you
  • How to file a complaint regarding privacy concerns
  • Whether we disclose personal information overseas

2. What Personal Information We Collect and How We Use It

Medical Pantry collects only the personal information necessary for the purposes of our activities. The types of personal information we may collect include:
  • Contact Information: Basic contact details such as name, email address, and phone number.
  • Inventory and Stock Levels: Information related to donated medical supplies and stock levels.
This information is collected to:
  • Manage our operations, including the collection of medical supplies.
  • Communicate with you about your involvement with Medical Pantry Limited, such as updates on programs or initiatives.
  • Send newsletters or other communications that you have requested.
We do not collect any health-related information or payment details. We also do not collect any sensitive information such as racial or ethnic background, political opinions, or religious beliefs.

3. Quality of Personal Information

We take reasonable steps to ensure that personal information we collect is accurate, up-to-date, complete, and relevant. If we become aware that any of the personal information we hold is inaccurate, we will take prompt steps to correct it.

4. Anonymity and Pseudonymity

In most cases, it may be impractical for individuals to interact with Medical Pantry on an anonymous basis, especially for activities that require contact details. However, we will consider requests to deal with us anonymously on a case-by-case basis where applicable, such as for general inquiries or anonymous donations.

5. Data Security

Medical Pantry takes all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We use secure systems to store and manage personal information and regularly review our security protocols.
When personal information is no longer required for business purposes, it is securely destroyed.

6. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you. If you believe any information we hold is incorrect, you can request corrections. To access or amend your information, please contact:
Privacy Officer
Email: [email protected]
We will respond to your request within a reasonable timeframe, generally within 15 business days, unless extenuating circumstances exist. We do not charge a fee to access your personal information, but we may charge a processing fee for providing copies of your information.

7. Direct Marketing

Medical Pantry may occasionally send newsletters and other communications to keep you informed about our programs, initiatives, and fundraising efforts. You may opt out of these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at:
Privacy Officer
Email: [email protected]

8. Overseas Disclosure and Retention of Personal Information

We do not store or process personal information outside of Australia. Personal information will only be retained for as long as necessary for our operations or as required by law. Once no longer required, it will be securely destroyed.

9. Third-Party Disclosure

Medical Pantry does not share personal information with third parties. We ensure that your personal information is only used for the purposes outlined in this privacy policy.

10. Website Browsing

Our website may collect data about your visit, including your IP address, the pages you visit, and the time you spend on our site. This information is used to help improve our website and user experience. Our website may contain links to other websites. Medical Pantry is not responsible for the content or privacy practices of these external websites.

11. Mandatory Notifiable Data Breaches

In the unlikely event of a data breach, we will comply with applicable laws and notify affected individuals if the breach is likely to cause serious harm.

12. Access to This Policy

This Privacy Policy is available on our website, and you can request a copy at any time by contacting:
Privacy Officer
Email: [email protected]

13. Complaints

If you have any concerns regarding the handling of your personal information or wish to file a complaint, please contact:
Privacy Officer
Email: [email protected]
We will investigate your complaint and respond within a reasonable timeframe, typically within 15 business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Privacy Commissioner (OAIC).